Solution 2: Sign in with the correct Xbox profile

Why am I getting a message on my Xbox that says 'Can't download (game)'? I've been trying to download some new games on Xbox Live and every time I try to download them I get a message that says 'Can't download (name of the game)' I've never had this problem before and I've tried rebooting my Xbox and my router but nothing has helped.

Make sure you’re connected to Xbox Live and signed in with the profile that originally purchased the content.

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Solution 3: Check the space on your hard drive

View your notifications on your Xbox One console to make sure you have enough space on your hard drive to install the content. Here’s how:

  1. Press the Xbox button to open the guide, select Communication > Messages from Xbox Live.
  2. See if there are any notifications about low or unavailable hard drive space. Xbox One will alert you when you’re running low.
  3. If there’s a notification about low hard drive space, you’ll have to either delete content to free up space or add an external drive. For information about setting up and managing external storage, see How to manage storage on Xbox One.

For info on how to delete items from your hard drive, see Uninstall Xbox One games or apps to free hard drive space.

Solution 4: Check for a system update

You may need to update your console. For example, if you see a “Download stopped” error, you may need to install an update before the download can complete.

To see if there’s an update available:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > System > Updates & downloads.
  3. If there are any updates, they’ll appear in the left menu. If not, you'll see 'No console update available.'

To fix this issue, try these solutions.

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Solution 1: Clear your local saved games and try reinstalling the game

  1. Remove the disc from your console.
  2. Press the Xbox button to open the guide.
  3. Select System > Settings > System > and then Storage.
  4. Select Clear local saved games.
    Note Selectingthis option will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally.
  5. Select Yes to confirm.
  6. Once your console restarts, try installing the game again.

If this solution doesn’t work, try the next solution.

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Solution 2: Take your console offline and install the game

Take your console offline, cancel the download, and then power cycle the console. After you successfully install the game, go online and let the update download.

Step 1: Use your console offline

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Follow these steps:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings, and then select Network.
  3. Select Network settings, and then select Go offline.

Step 2: Cancel the download

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  1. Press the Xbox button to open the guide, and then select My games & apps.
  2. Select Queue.
  3. Highlight the game you’re trying to install and press the Menu button on the controller.
  4. Select Cancel.

Step 3: Eject the game disc and power cycle the console

  1. Eject the game disc.
  2. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
  3. Select Restart console.
  4. Select Restart.

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Note If the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

Step 4: Install the game

After the console restarts, insert the disc. Follow the steps to install the game.

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Note Make sure you do this before you reconnect to the internet.

Step 5: Go online and let the game update install

  1. Press the Xbox button to open the guide.
  2. Select System > Settings, and then select Network.
  3. Select Network settings, and then select Go online.